National Office for Child Safety

The Child Safety site was built on the GovCMS platform using the Australian Government design system and Convivial. To fast track the design uplift and improvements, Morpht leveraged the capabilities, tools and structure of Convivial to its advantage, using a variety of components and modifiers. This helped us deliver a re-design and refresh of the site five days before the campaign launch.

The Child Safety website is rich in useful information and resources that needed to be updated and extended with new content to support the national campaign and NOCS’ broader work. This required us to review and improve the information architecture and test it with first-hand users.  We rejigged the sitemap and conducted Tree Testing to validate the new structure and identify any weak spots to address. This research was only made possible by defining ‘top tasks’ for the various audience groups. We supported the improved information architecture and reduced friction in the user flows by implementing a megamenu and reworking page layouts. 

Envision a design that's modern, vibrant, and refreshingly non-corporate – that was our brief. Despite commencing the project with limited access to campaign assets, we focused on the brand colours and design elements to craft a coherent aesthetic that added depth and movement to page layouts and helped tell a story and inform the audience with impact.  

Morpht improved the quality of the site search by implementing Solr search and adding boosting on key content types such as pages and resources. We also added a ‘key phrases’ field so the client could add keywords to help boost the search results for their desired outcomes for key information and resources.

The service directory was a static list of third-party providers that wasn’t easy to use or extendable. Morpht defined a content model for a ‘Service’ content type with defined fields to help type, group and expose to the user the different features of each service. We enabled a faceted-search experience that supports the user in searching for and filtering results by location, service type and specialist services provided. 

The resource library boasts more than 220 resources. The search experience muddled different types of filters which potentially created some confusion for the users. To improve the user experience of filtering through the resources, we created a new topic field and redefined the resource type. We also included a keyword search on the resource library to help users search by specific keywords.